Privacy Policy

1. Who is responsible for your data

The controller of the personal data described in this policy is [RAZÓN SOCIAL], operating under the name RedTech Experts (“RedTech Experts”, “we”, “us”), tax ID (CUIT) [CUIT], with registered address at [DOMICILIO LEGAL], City of Buenos Aires, Argentina.

For any question or request about your personal data, write to contact@redtechexperts.com. We may set up a dedicated data protection address in the future; if we do, we will publish it here, and messages sent to the address above will still be handled.

For people in Brazil, our data protection officer (encarregado) is [ENCARREGADO], who can be reached at the same address (see section 13).

2. Scope of this policy

This policy covers personal data processed through the website redtechexperts.com in all its language versions, including the contact form and the emails we exchange as a result of an inquiry.

It does not cover the processing of data within a client engagement. That processing is governed by the engagement agreement and any data processing terms agreed with each client.

The website and our services are aimed at companies and professionals. They are not directed at children, and we do not knowingly collect data from people under 18.

3. Personal data we collect

Data you provide through the contact form

• Required: full name, company, business email address, country and the topic of your inquiry.
• Optional: an upcoming renewal or decision date, and a free-text message.
• Consent: a record that you ticked the consent box, with the date and time of submission, the language of the page and the page from which you sent the form.

The required fields are needed to understand and answer your inquiry. If you do not complete them, or do not tick the consent box, the form cannot be sent; you can still write to us directly by email. Inaccurate information may prevent us from responding properly.

Please do not include sensitive data (for example, data about health, beliefs or political opinions) or confidential contract documents in the form. If detailed documentation is needed later, we can agree on a non-disclosure agreement and a suitable channel before you share it.

Data generated when you use the website

• Security and anti-abuse data: your IP address and basic technical information about the request (such as browser type and time of the request) are processed transiently to limit the number of submissions, detect automated traffic and protect the form. We use Cloudflare Turnstile for bot protection (see section 11).
• Server logs: our hosting provider records standard technical logs (IP address, requested URL, date and time, browser information) to operate and secure the service.
• Aggregated analytics: we use Vercel Web Analytics, which measures visits without cookies and without identifying individual visitors (see section 11).

Data from our correspondence

If we reply to your inquiry, we keep the emails exchanged, including any information you choose to share with us.

We do not buy personal data from third parties and we do not combine your data with information from other sources to build profiles.

4. Why we use your data and on what legal basis

We do not use your data to send newsletters or marketing emails, we do not add you to mailing lists, we do not make unsolicited calls, we do not sell or rent personal data, and we do not carry out profiling or automated decision-making that produces legal or similarly significant effects on you.

If we ever wish to use your data for a new purpose, we will inform you beforehand and, where required, ask for your consent.

5. Who receives your data

We share personal data only with service providers that process it on our behalf and under our instructions (processors), to the extent necessary for the purposes described above:

These providers may use their own sub-processors and data centres in other countries, under their contractual commitments.

We may also disclose personal data to our professional advisers (for example, lawyers or accountants) under a duty of confidentiality, to a successor in the event of a corporate reorganization, or to public authorities and courts when required by law.

6. International transfers

The providers listed above store and process data in the United States. The Argentine data protection authority does not consider the United States to provide an adequate level of protection (Disposición DNPDP 60-E/2016), and Brazil has not recognized it as adequate either.

We therefore rely on:

• your express consent to the transfer, which you give by ticking the box on the contact form (article 12 of Decreto 1558/2001 and equivalent rules); and
• the contractual safeguards our providers offer, such as data processing agreements and standard contractual clauses.

You can ask us for more information about these safeguards by writing to the contact address in section 1.

7. How long we keep your data

• Inquiries that do not lead to an engagement: up to 24 months after our last contact with you, after which we delete them or anonymize them.
• Inquiries that lead to an engagement: for the duration of the business relationship and, after it ends, for the periods required by law or needed to establish, exercise or defend legal claims.
• Security data: IP addresses used for rate limiting and bot protection are processed transiently and are not kept with your inquiry; hosting logs are retained for limited periods under the provider’s policies.
• Analytics: only aggregated data, which does not identify you.

We may keep data for longer only where the law requires it or while a request or claim is pending.

8. How we protect your data

We apply technical and organizational measures appropriate to the nature of the data, including encrypted connections (HTTPS/TLS), access limited to the people who need the data to handle your inquiry, accounts protected with strong authentication, and reputable providers bound by security and confidentiality obligations.

No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. If we become aware of a security incident affecting your data, we will act promptly and notify you and the competent authorities where the law requires it.

9. Your rights

Depending on the law that applies to you, you may have the right to:

• access the personal data we hold about you and obtain information about how it is processed;
• rectify or update inaccurate or incomplete data;
• delete your data, or ask us to block or anonymize it;
• object to processing based on our legitimate interest;
• withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
• receive your data in a portable format, and obtain information about the parties with whom we share it; and
• file a complaint with the competent data protection authority.

How to exercise your rights. Send an email to contact@redtechexperts.com with the subject “Data protection request”, stating which right you wish to exercise. We may ask you for information to verify your identity, or that of your representative, before acting on the request. Exercising your rights is free of charge.

Response times. We answer within the time limits of the law that applies to you. Under Argentine law, we answer access requests within 10 calendar days and requests for rectification, update or deletion within 5 business days. The specific periods for other countries are listed in section 13.

Deleting your data or withdrawing your consent means we will no longer be able to continue the conversation about your inquiry. We may refuse or limit a request where the law allows it, for example when we must keep data to comply with a legal obligation; in that case we will explain why.

10. Complaints to the authority (Argentina)

You can contact us first so we can try to resolve your concern. You also have the right to file a complaint with the competent authority. In Argentina, the following legend applies:

Official text (Resolución AAIP 14/2018): “LA AGENCIA DE ACCESO A LA INFORMACIÓN PÚBLICA, en su carácter de Órgano de Control de la Ley N° 25.326, tiene la atribución de atender las denuncias y reclamos que interpongan quienes resulten afectados en sus derechos por incumplimiento de las normas vigentes en materia de protección de datos personales.”

English translation, for information: The Agency for Access to Public Information (AAIP), as the supervisory authority under Law No. 25,326, has the power to handle complaints and claims filed by anyone whose rights are affected by non-compliance with the rules in force on personal data protection.

The holder of the data may exercise the right of access free of charge at intervals of no less than six months, unless a legitimate interest to do so earlier is shown (article 14, paragraph 3, of Law No. 25,326).

11. Cookies and similar technologies

This website does not use advertising cookies, social media pixels or cross-site tracking. For that reason we do not show a cookie banner: the only technologies we use are strictly necessary or do not store anything on your device to identify you.

Language preference

If you choose a language using the language selector, your browser stores that choice in its local storage under the key rte-lang, so the website opens in the same language next time. It contains only the language code (for example “en”), is not sent to us, and remains until you clear your browser’s site data. Nothing is stored if you do not choose a language.

Cookieless analytics

We use Vercel Web Analytics to understand, in aggregate, which pages are visited. It does not use cookies or similar identifiers stored on your device. It records information such as the page visited, the referring page, approximate location (country or region), browser, operating system and device type, and groups requests using a temporary identifier that is discarded within 24 hours. We cannot use it to identify you.

Bot protection

The contact form uses Cloudflare Turnstile to distinguish people from automated traffic. Turnstile assesses technical signals from your browser and the request, such as your IP address, solely for this security purpose. We use it because it does not rely on advertising or cross-site tracking cookies; it may use strictly necessary technical storage to work.

Changes

If we ever add cookies or tools that are not strictly necessary (for example, marketing pixels), we will ask for your consent before activating them and will update this section. You can also delete stored data at any time from your browser settings.

12. Changes to this policy

We may update this policy to reflect changes in the law, in our providers or in how the website works. We will publish the new version on this page with its date and version number. If the changes are significant, we will highlight them on the website and, where the law requires it, ask for your consent again.

13. Country-specific information

The rules in this section supplement the rest of the policy for people located in the countries listed. In case of conflict, the rule that is more protective for you prevails.

Argentina

Personal data is processed in accordance with Law No. 25,326 on Personal Data Protection and its regulatory Decree No. 1558/2001. The supervisory authority is the Agencia de Acceso a la Información Pública (AAIP). Access requests are answered within 10 calendar days, and requests for rectification, update or deletion within 5 business days. Registration of the contact database with the National Registry of Personal Databases (Registro Nacional de Bases de Datos): [REGISTRO RNBD].

Brazil (LGPD)

If you are in Brazil, the General Data Protection Law (Lei nº 13.709/2018, “LGPD”) applies.

• Data protection officer (encarregado): [ENCARREGADO] — contact@redtechexperts.com. Requests can be made in Portuguese.
• Legal bases: steps preliminary to a contract at your request (article 7, V) and legitimate interest (article 7, IX) for security and aggregated analytics; consent where indicated.
• International transfer: your data is processed in the United States, with your specific consent and the contractual safeguards described in section 6 (articles 33 et seq. of the LGPD).
• Rights (article 18): confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information about sharing and about the possibility of not giving consent and its consequences, withdrawal of consent, and review of automated decisions.
• Response time: we confirm receipt promptly and provide a full answer within 15 days.
• Authority: you may petition the Autoridade Nacional de Proteção de Dados (ANPD).

Mexico

If you are in Mexico, this policy serves as our comprehensive privacy notice under the Federal Law on the Protection of Personal Data Held by Private Parties (2025).

• We process your data only for the purposes described in section 4, all of which are necessary to deal with your inquiry. We do not process data for secondary purposes such as marketing.
• The providers in section 5 act on our behalf and do not use your data for their own purposes.
• You may exercise your rights of access, rectification, cancellation and opposition (ARCO rights), withdraw your consent, or limit the use or disclosure of your data by writing to the address in section 1. We answer within the periods established by law.
• Changes to this notice will be published on this page.
• If you believe your rights have been infringed, you may contact the competent authority (currently the Secretaría Anticorrupción y Buen Gobierno).

Colombia

If you are in Colombia, this policy constitutes our data processing policy under Law 1581 of 2012 and Decree 1377 of 2013 (compiled in Decree 1074 of 2015).

• Controller: the entity identified in section 1. Requests are handled by the RedTech Experts team at contact@redtechexperts.com.
• Authorization: you give your prior, express and informed authorization by ticking the consent box; we keep a record of it.
• Rights: to know, update and rectify your data; to request proof of the authorization; to be informed about how your data is used; to revoke the authorization and request deletion when appropriate; to access your data free of charge; and to file complaints with the Superintendencia de Industria y Comercio (SIC).
• Procedure and deadlines: queries are answered within 10 business days (extendable by 5 business days) and claims within 15 business days (extendable by 8 business days), with notice of the reasons for any extension.
• International transfer: transfers to the United States are carried out in accordance with article 26 of Law 1581 of 2012 and the SIC’s guidance, with your authorization.
• Validity: this policy is effective from the date indicated at the top of the page. The database will remain in force for as long as needed for the purposes described in section 4 and the retention periods in section 7.

Chile

If you are in Chile, your data is processed in accordance with Law 19,628 on the Protection of Private Life and, from its entry into force on 1 December 2026, Law 21,719.

• Legal bases: consent, pre-contractual steps at your request and legitimate interest, as described in section 4.
• Rights: access, rectification, deletion, opposition, portability and blocking of your data.
• Response time: we answer within the period established by law (under Law 21,719, 30 calendar days, extendable as permitted by law).
• Authority: once it is operational, you may file a complaint with the Agencia de Protección de Datos Personales.

United States

We do not sell personal information and we do not share it for cross-context behavioral advertising. We do not use cookies or tracking technologies for advertising, so browser signals such as Global Privacy Control do not change how the website treats you. We use the data described in this policy only for the purposes in section 4. If you are a resident of a state with a consumer privacy law and wish to make a request, write to the address in section 1 and we will respond in accordance with the law that applies.

14. Contact

For any question about this policy or your personal data:

• Email: contact@redtechexperts.com
• Postal address: [RAZÓN SOCIAL], [DOMICILIO LEGAL], City of Buenos Aires, Argentina

This policy is available in English, Spanish and Portuguese. In case of discrepancy between versions, the Spanish version prevails.